Many people want to be more assertive at work. In this video we explore assertiveness as a type of conversation.

Negotiations around returning to the office continue around the world. Many senior leaders want people back in the office, citing perceptions of collaboration and culture suffering under remote working. Many employees have a different perspective. We consider six steps to address the conflict ass...

It can be challenging working across cultures. There are core assumptions in our cultural world view that we may not even recognise. In this video we explore a model of cultural difference along with six practical ways to work across cultures more effectively.

Extraverted individuals are often seen as more comfortable and confident in social situations. This might appear to set extraverts up for success at work and in leadership, but a recent study suggests there may be a downside. Extraverts are often rated lower in listening skills. In this video we ...

Disagreements take a lot of effort and mental energy. It makes sense to resolve them as soon as possible. In this video we explore five ways to move forward when you need to tackle disagreement.

Some have described rudeness and incivility in our workplaces as an epidemic. I’m sure each of use can share anecdotal stories of angry and rude people. These examples do tend to stick in our minds. But is it really an epidemic? In a study published in the Journal of Applied Psychology, researche...

It’s natural to be fearful of difficult conversations. We often become caught up with the downside risks - that we will damage the relationship or create even more challenges. However the best leaders become more and more comfortable with difficult conversations the more they practice. Learn more...

I am sure that you have needed to work with a defensive person before. Perhaps they just didn’t want to hear some feedback that is being provided. Or they quickly blamed others when something went wrong. Maybe they were resistant to new initiatives and changes. In this video we discuss three ways...

We can often be approached to address interpersonal issues or other sensitive topics. It's important to decide what issues are worth tackling, and which aren't. In this video we explore a simple question to ask to help decide if a problem is worth tackling.

Feedback isn't always easy to give or receive. In this video we explore why that's the case, and tips for giving and receiving feedback more effectively.

It's difficult to share bad news well. People have a tendency to "shoot the messenger" - placing the blame for the bad news on the person sharing it, and then avoiding that person. But there are simple steps we can take when sharing bad news.

Being able to say "no" is a key part of being an effective leader. But how do we do it and still remain helpful? In this video we share two tips that will help.

People often overestimate their performance. Here are some tips on how to address this and provide accurate performance feedback.

Most people think of conflict as negative and something to be avoided. But in a diverse workplace, conflict is inevitable and can be productive. Take time to review these tips for tackling conflict head on.

Influencing is most effective when you use a range of approaches. Here are the influencing tactics that work best.

Leaders often avoid providing negative feedback, however it is an important part of managing performance. Providing more positive feedback and applying four principles from research can make a big difference.

Many leaders struggle to provide feedback. Here are some tips to help you provide feedback in the moment.

Whether it's speaking up in meetings, taking on challenging projects, or navigating uncertain situations, courage plays a pivotal role at work. In this video we explore how to be more courageous at work.

Whether it’s working arrangements, a pay rise, contract terms with a client or project timelines with colleagues, we are all required to negotiate at some point. In this video we explore ways to negotiate effectively.

When sensitive issues arise in the workplace it can be hard to know what to say and do. We might shy away from political and social issues, or find it difficult to respond to those taking a particular stand on an issue. In this video we explore practical ways to handle political and other sensiti...

Negativity can really impact a team’s motivation and performance. In this video we explore how to manage a persistently negative team member.

In this interview we speak with Ralph Kilmann, conflict management expert and author of the book Mastering the Thomas-Kilmann Conflict Mode Instrument, detailing the tool he co-created almost 50 years ago. We discuss:
- What drew him to conflict in the first place
- Why conflict is on the rise an...