Richard Branson, the founder of Virgin, once famously said “Clients do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” But does the research back this up? And what can we do to implement this idea in practice?
Up Next in Culture
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How To - Increase Psychological Safety
Psychological safety isn't about being comfortable - it's about creating an environment where people can be confident trying new things, making the occasional mistake, and learning new skills. In this video we explore two leadership styles that help build an environment of psychological safety.
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How To - Bend The Rules With Integrity
Rules can be frustrating. It can be tempting to bend the rules or ignore them altogether, but this can lead to negative outcomes. In this video we explore how to work around rules but maintain your integrity.
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How To - Handle Sensitive Issues at Work
When sensitive issues arise in the workplace it can be hard to know what to say and do. We might shy away from political and social issues, or find it difficult to respond to those taking a particular stand on an issue. In this video we explore practical ways to handle political and other sensiti...
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