In this interview we speak with Ralph Kilmann, conflict management expert and author of the book Mastering the Thomas-Kilmann Conflict Mode Instrument, detailing the tool he co-created almost 50 years ago. We discuss:
- What drew him to conflict in the first place
- Why conflict is on the rise and what we can do about it
- His conflict mode framework
- The core skills of managing conflict well
- How to think about conflict in an organisational setting
- Thinking about conflict across cultures
You can learn more about Ralph Kilmann, his latest book, and even take the Thomas-Kilmann Conflict Mode Instrument here - https://kilmanndiagnostics.com/
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